OPERATIONS SUPPORT
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Department: Operations Support
หน้าที่รับผิดชอบ
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• Set up and manage the concert ticketing system accurately, on time, and efficiently
• Prepare event information and set up events on the ticketing platform
• Set up and verify ticket sales details, including ticket prices, benefits, show schedules, and payment methods, in accordance with event organizer requirements
• Check and test the system to ensure readiness before ticket sales go live
• Monitor the ticketing and payment systems during ticket sales, analyze issues, coordinate troubleshooting, and report critical incidents to supervisors
• Print, pack, and deliver concert tickets to customers according to established standards
• Track ticket delivery status, coordinate with courier companies, and follow up until packages are successfully delivered to customers
• Process and send tax invoices and other related documents upon customer request
• Prepare, track, and maintain payment, expense reimbursement, and other administrative documents
คุณสมบัติ
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• 3+ years of experience in ticketing system operations, live entertainment, or event management
• Proven experience in setting up and testing event ticketing, pricing, benefits, and payment gateways
• Strong troubleshooting skills to monitor systems and resolve issues during live ticket sales
• Hands-on experience in ticket printing, packing, and courier delivery tracking
• Detail-oriented in handling tax invoices, payment records, and reimbursement documents
• Strong communication skills to coordinate effectively with event organizers, couriers, and internal teams
• Ability to work flexible hours, including weekends or show dates, to support live operations