STUDENT RELATIONS
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Department: Operations Support
หน้าที่รับผิดชอบ
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• Build and maintain strong relationships with students and parents to ensure customer satisfaction and a positive learning experience
• Coordinate and manage class schedules, including make-up classes, and confirm schedules accurately with students, parents, teachers, and related teams
• Follow up with students approaching course completion and recommend suitable courses based on their learning needs and goals
• Support course renewal and encourage students to continue their learning journey with BLKGEM
• Manage classroom schedules and utilization effectively to support both existing and new students
• Monitor student attendance and maintain accurate and up-to-date class records
• Prepare and manage relevant documents, including receipts, agreements, and attendance records
• Handle inquiries, feedback, and concerns from students and parents, and coordinate with relevant teams to resolve issues
• Create a positive customer experience that encourages continued enrollment and referrals
• Work 5 days per week, with days off that may fall on weekdays and not necessarily Saturday-Sunday
คุณสมบัติ
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• Bachelor’s degree in any field
• Experience in Sales, Customer Relationship, Customer Service, Education, or related fields is preferred
• Strong communication and interpersonal skills with a service-minded attitude
• Good sales and negotiation skills with the ability to understand customer needs
• Strong coordination, problem-solving, and follow-up skills
• Detail-oriented, organized, and able to manage multiple tasks
• Passion for working with students and parents
• Experience in education, music, entertainment, or academy business is a plus